IT Help Desk Technician

Mission:

Provide first-level technical support to colleagues across the group’s companies and contribute to the management, maintenance, and security of the IT infrastructure, aiming to enhance its efficiency.

Job description:

The IT Help Desk Technician at COMEM Group is a key point of reference, responsible for delivering first-level support to users and managing an IT infrastructure in constant evolution.

Key responsibilities include:

  • Install, configure, and maintain IT equipment.
  • Manage user accounts and associated permissions.
  • Promptly address user requests through the ticketing platform, documenting activities performed and their progress.

Educational requirements:

  • Technical training in IT or relevant work experience in the role.
  • Good command of the English language.

Technical skills:

  • Practical knowledge of hardware, operating systems, and application software.
  • Familiarity with managing corporate networks, IT infrastructures, and data centers, ensuring optimal performance and timely issue resolution.
  • Experience in cybersecurity, including device protection via Microsoft Intune and implementing data backup solutions.
  • Proficiency in Microsoft 365, with skills in managing user accounts and corporate configurations.
  • Ability to utilize ticketing tools for request management and document technical activities by creating user-support guides.

Send us your application. Apply now!

Please complete the form with your contact details and upload curriculum vitae and cover letter. We will contact you as soon as possible.